Responsible Gambling
Responsible Gambling at Rocket Riches
Playing Should Always Feel Good
At Rocket Riches, we believe that gambling — whether you're spinning the pokies, playing table games, or trying your luck on live casino — should be an enjoyable form of entertainment, not a source of stress or hardship. For the vast majority of Kiwi punters, it stays exactly that: a bit of fun, a flutter, a way to unwind.
But we also know that for some people, gambling can stop feeling fun and start feeling like a problem. When that happens, it matters that you have somewhere to turn — and that your casino genuinely has your back.
This page exists because we care. Not as a legal formality, not as fine print you scroll past — but because the people behind Rocket Riches are committed to making sure every player on our platform stays in control, stays safe, and knows exactly what support is available to them in New Zealand.
Know the Signs: When Fun Becomes a Problem gambling doesn't always arrive suddenly. It tends to creep in gradually, and it can affect anyone — young or old, casual punter or regular player. Being honest with yourself is the first and most important step.
Ask yourself the following questions:
- Are you spending more money on gambling than you planned to?
- Do you find yourself chasing losses — depositing again after a bad session to try to win back what you lost?
- Has gambling started to affect your relationships, your work, or your mental health?
- Do you feel anxious, irritable, or restless when you're not gambling?
- Are you hiding your gambling activity from people close to you?
- Have you borrowed money — or considered it — to fund your gambling?
- Do you keep telling yourself you'll stop, but find it difficult to follow through?
If you answered yes to any of these, please know that you are not alone, and that help is available. Reaching out is a sign of strength, not weakness.
Our Responsible Gambling Tools
Rocket Riches provides a full suite of player protection tools, built directly into your account. These are here for you to use whenever you need them — no judgment, no hassle.
Deposit Limits
One of the simplest and most effective ways to stay in control is to set a deposit limit. You can cap how much money you deposit into your Rocket Riches account on a daily, weekly, or monthly basis in NZ dollars (NZ$).
- Daily limit — caps deposits within a 24-hour.
- Weekly limit — resets every seven days.
- Monthly limit — gives you a broader ceiling for the calendar.
Increasing a limit requires a cooling-off period before it takes effect, giving you time to reconsider. Decreasing a limit, however, takes effect immediately — because if you've decided to spend less, that decision should be respected right away.
To set or adjust your deposit limit, head to the My Account > Responsible Gambling section of your profile.
Loss Limits
Beyond deposits, you can also set a cap on how much you are willing to lose in a given time period. Once your loss limit is reached, your account will pause any further real-money gameplay until the limit resets. This tool is particularly useful if you enjoy playing the pokies and want a hard boundary that kicks in automatically, without relying on willpower alone.
Session Time Limits
It's easy to lose track of time when you're in the middle of a great session on the pokies. Session time limits let you decide in advance how long you want to play. When your time is up, you'll receive a notification and the option to end your session.
You can set session reminders to pop up at intervals — every 30 minutes, every hour — so you always have a clear picture of how long you've been playing.
Reality Checks
A reality check is a periodic on-screen notification that appears during gameplay. It shows you how long you've been playing and how your session balance has moved. Think of it as a gentle tap on the shoulder — a moment to pause, take stock, and decide consciously whether you want to keep going.
Cooling-Off Periods
Sometimes you don't want to close your account permanently — you just need a break. A cooling-off period temporarily suspends your ability to deposit or play, without closing your account entirely.
At Rocket Riches, you can set a cooling-off period of:
- 24.
- 7 days.
- 30 days.
- 90 days.
During this time, you won't be able to log in and gamble. Promotional emails will also be paused. When the period ends, your account returns to normal automatically — or you can request an extension at any time.
Self-Exclusion
If you feel that you need a longer break — or that gambling is genuinely causing harm in your life — self-exclusion is the most powerful tool available to you.
Self-exclusion means requesting that Rocket Riches block your access to the platform for a defined period, or permanently. Once activated:
- You will be unable to log in or.
- Any pending withdrawal of your remaining balance will be.
- Your account will be flagged to prevent re-registration during the exclusion.
- Marketing communications will stop.
Self-exclusion periods available:
| Period | Duration |
|---|---|
| Short-term | 6 months |
| Medium-term | 1 year |
| Long-term | 5 years |
| Permanent | Indefinite |
To initiate self-exclusion, contact our support team directly via live chat or email. We will process your request promptly and with complete discretion. If you ever feel in the moment of crisis that you need to stop immediately, our team is available around the clock.
Please note: if you self-exclude and attempt to re-register under a different name or email address, we will close any new account when identified. Our system is designed to protect you, not to be bypassed.
Protecting Younger People
Gambling is strictly for adults aged 18 and over. Rocket Riches takes this seriously.
We require age verification as part of our onboarding process, and we reserve the right to request additional documentation at any time. If you share a device with younger family members, we strongly encourage you to:
- Use password protection on your.
- Never save your login details on a shared.
- Make use of parental control software to restrict access to gambling.
If you believe a minor has been accessing a gambling account, please contact us immediately.
New Zealand Help and Support
You are never alone. New Zealand has excellent free support services for people experiencing gambling harm — staffed by people who understand the pressures that Kiwi punters can face, and who are there without judgment.
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free, confidential support for individuals and their families affected by gambling harm. Their helpline is available across New Zealand.
Helpline: 0800 664 262
Available 24 hours a day, 7 days a week — including weekends and public holidays.
You can call on behalf of yourself, or on behalf of someone you're worried about. Counselling services are also available in person, online, and over the phone, and interpreting services are available for those who prefer to speak in a language other than English.
Gambling Helpline (via the Problem Gambling Foundation)
The national Gambling Helpline is the same number — 0800 664 262 — and connects you to trained counsellors who specialise in gambling-related harm. It is completely free to call from any landline or mobile in New Zealand.
Lifeline Aotearoa
If gambling harm is affecting your mental health more broadly, Lifeline offers crisis support and general wellbeing counselling.
Lifeline: 0800 543 354 — available 24/7.
Supporting a Loved One
If someone close to you has a gambling problem, the impact on your own wellbeing matters too. The Problem Gambling Foundation offers support for family members and whānau, not just for the individual experiencing harm. You deserve support as well.
The Regulatory Framework in New Zealand
Rocket Riches operates with respect for the legal and regulatory environment that governs gambling in New Zealand. Gambling in New Zealand is overseen by the Department of Internal Affairs and the Gambling Commission NZ, whose frameworks exist to ensure that gambling is conducted fairly, safely, and with protections in place for New Zealand players.
We take our responsibilities under these frameworks seriously — including our duty of care to players, our obligation to prevent underage gambling, and our commitment to identifying and responding to signs of gambling harm.
A Word From Us
We want every Kiwi punter who plays at Rocket Riches to have a good time. The pokies should feel exciting, not exhausting. Your account balance should feel like yours to control, not something that controls you.
If something has shifted and gambling is no longer feeling good — please use the tools on this page, reach out to our support team, or call the Problem Gambling Foundation on 0800 664 262. No question is too small. No situation is too far gone.
Take care of yourself. That matters more to us than any spin of the reels.
