Privacy Policy
Privacy Policy
Rocket Riches | rocketriches-nz.co.
Effective Date: 28 May 2026.
Last Updated: 28 May 2026.
1. Introduction
Welcome to Rocket Riches. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Rocket Riches ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players ("you" or "your") who access our website and gaming services, including our pokies and other casino games.
This policy applies to all personal information collected through our website, rocketriches-nz.co, and any related services, communications, or transactions.
We take our obligations seriously under New Zealand's Privacy Act 2020 — the primary legislation governing the collection, use, storage, and disclosure of personal information in New Zealand. The Privacy Act 2020 replaced the Privacy Act 1993 and introduced stronger protections aligned with modern digital privacy expectations. Where relevant, we also align our practices with internationally recognised principles, including those reflected in the General Data Protection Regulation (GDPR), as many of our players interact with international payment and data systems.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].
2. Who We Are
Rocket Riches operates as an online gaming platform offering pokies, table games, and related entertainment services to players in New Zealand and other permitted jurisdictions. We operate under applicable licensing and regulatory frameworks and are committed to responsible gambling standards as guided by the Department of Internal Affairs and the Gambling Commission NZ.
3. Information We Collect
We collect personal information when you register an account, make a deposit or withdrawal, contact our support team, or use our platform. The types of information we collect include:
3.1 Information You Provide Directly
- Identity Information: Full name, date of birth, gender, and.
- Contact Information: Email address, phone number, and postal.
- Account Credentials: Username and encrypted.
- Financial Information: Payment method details including POLi bank transfer data, Visa/Mastercard card details, Neosurf voucher codes, cryptocurrency wallet addresses, and bank account information for withdrawals in NZD.
- Verification Documents: Copies of government-issued photo ID (passport or driver's licence), proof of address (utility bill or bank statement), and source of funds documentation where required for AML.
- Responsible Gambling Information: Self-exclusion requests, deposit limits, and session time.
3.2 Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen.
- Usage Data: Pages visited, time spent on each page, links clicked, games played (including pokies sessions), betting history, and login/logout.
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar tracking technologies (see Section 9).
- Transaction Data: Deposit and withdrawal history, bonus usage, win/loss records, and wagering activity in NZD.
3.3 Information From Third Parties
We may receive personal information from:
- Identity Verification Providers: Third-party KYC (Know Your Customer) services used to verify your.
- Payment Processors: Information passed by POLi, card networks (Visa/Mastercard), or cryptocurrency processors to confirm transaction.
- Fraud Prevention Services: Data from risk and fraud screening.
- Publicly Available Sources: Information used to verify identity or assess responsible gambling risk.
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Account Registration and Management
To create and manage your Rocket Riches account, verify your identity, process your deposits and withdrawals in NZD, and provide access to our pokies and gaming library.
4.2 Legal and Regulatory Compliance
We are required by law to collect and retain certain personal information, including for:
- Anti-Money Laundering (AML) obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).
- Age verification to ensure all players are 18 years of age or.
- Responsible gambling obligations, including identifying at-risk behaviour and enforcing.
- Tax and financial reporting.
4.3 Payment Processing
To process deposits and withdrawals through your chosen payment method, including POLi bank transfers, Visa/Mastercard, Neosurf, cryptocurrency, and direct bank transfer, and to prevent payment fraud.
4.4 Customer Support
To respond to your queries, complaints, and requests submitted to [email protected] or through our live chat service.
4.5 Marketing and Promotions
With your consent, to send you information about bonuses, promotions, new pokies releases, and special offers. You may opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email or by contacting our support team.
4.6 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent transactions, account abuse, collusion, and other illegal or prohibited activities.
4.7 Service Improvement
To analyse usage patterns, conduct internal research, and improve the performance and design of our platform.
5. Legal Basis for Processing
Under the Privacy Act 2020, we must have a lawful reason to collect and use your personal information. Our legal bases include:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification and AML compliance | Legal obligation |
| Payment processing | Performance of contract |
| Fraud prevention | Legitimate interests |
| Marketing communications | Consent |
| Responsible gambling monitoring | Legal obligation / Legitimate interests |
| Service analytics and improvement | Legitimate interests |
Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Sharing Your Information
We do not sell your personal information to third parties. We may share your data with:
- Identity and Age Verification Providers: To confirm your eligibility to play.
- Payment Service Providers: Including POLi, Visa/Mastercard networks, Neosurf, and cryptocurrency processors to facilitate NZD.
- AML and Fraud Prevention Partners: To meet our obligations under the AML/CFT Act 2009.
- Regulatory and Law Enforcement Authorities: Including the Department of Internal Affairs, the Gambling Commission NZ, and New Zealand Police, where required by law.
- IT and Platform Service Providers: Hosting, cloud storage, and security service providers who process data on our behalf under strict data processing.
- Professional Advisers: Lawyers, auditors, and accountants bound by confidentiality.
All third parties with whom we share personal information are required to handle it securely and only for the purposes for which it was disclosed.
7. International Data Transfers
Some of our service providers may be located outside of New Zealand. Where personal information is transferred internationally, we take steps to ensure it receives an equivalent level of protection as required under the Privacy Act 2020, including through contractual safeguards and data processing agreements that reflect internationally recognised privacy standards.
8. Your Privacy Rights
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right of Correction: You may request that inaccurate or outdated information be.
- Right to Complain: You have the right to make a complaint to the Office of the Privacy Commissioner (OPC) if you believe we have breached the Information Privacy Principles under the Privacy Act 2020.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within 20 working days, in accordance with our obligations under the Privacy Act 2020.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function, including login sessions and.
- Functional Cookies: Remember your preferences such as language, currency (NZD), and game.
- Analytics Cookies: Help us understand how players interact with our pokies and other games, which pages are most visited, and where technical issues.
- Marketing Cookies: Used, with your consent, to deliver relevant promotions and bonus.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform.
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations:
- Account Information: Retained for the duration of your account and for a minimum of 7 years after account closure, as required under AML/CFT.
- Transaction Records: Retained for a minimum of 5 years as required by financial and gambling.
- Customer Support Records: Retained for up to 3 years after the resolution of your.
- Marketing Preferences: Retained until you withdraw consent or request.
After the applicable retention period, your information will be securely deleted or anonymised.
11. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our.
- Secure, encrypted storage of financial and identity.
- Strict access controls, ensuring only authorised personnel can access personal data.
- Regular security assessments and.
While we take every reasonable precaution, no online transmission or storage system is completely secure. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].
12. Responsible Gambling and Your Privacy
Rocket Riches is committed to promoting responsible gambling across all our services, including our pokies. As part of this commitment, we may monitor your gaming activity to identify signs of problem gambling behaviour. This includes tracking deposit frequency, session lengths, and loss patterns.
If we identify concerning patterns, we may contact you directly or apply responsible gambling tools to your account. This processing is carried out in accordance with our legal obligations and your safety.
If you or someone you know needs support, we encourage you to reach out to the Problem Gambling Foundation New Zealand on 0800 664 262. This service is free, confidential, and available to all New Zealand punters.
13. Children's Privacy
Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and close the associated account.
If you believe a minor has registered on our platform, please contact us at [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy team:
Email: [email protected].
Website: rocketriches-nz.co.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand:
- Website: privacy.org.nz.
- Phone: 0800 803 909.
